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What to expect, what to bring, and how to book - telehealth or home visits.

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How it works

Book

Choose telehealth or a home visit. Pick a time that works for you.

Assess & Plan

A 60–90 min assessment to understand your goals, history, and movement. You’ll leave with a clear plan.

Follow Ups

Progress check-ins (30–45 min) to adjust your plan and build confidence.

Graduate

You’ll have skills, a maintenance plan, and next steps if you want to keep coaching.

SERVICES

Prepare for your visit

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First Visit Checklist

  • Medication list and relevant reports (imaging, labs)
  • Comfortable clothes for movement
  • Device with a camera for telehealth (if applicable)
  • Pre-test procedures for RMR testing
PATIENT PORTAL LOGIN

Forms and Portal

We’ll email your intake forms after booking. You can also complete or update forms anytime in the client portal.

PATIENT PORTAL LOGIN

Telehealth

  • Secure video sessions—no app needed on desktop
  • Movement assessment adapted to your space
  • Screen share for exercise videos and handouts
  • Test your camera/mic; stable internet; clear 2×2 m area
PRIVACY POLICY

Home Visits

  • We bring the essentials for safe, effective sessions
  • Ideal if pain or mobility makes travel difficult
  • Travel fees vary by zone; see below
TRAVEL FEES

Pricing & Coverage

Coverage depends on provider type and your plan. We’ll provide itemized receipts and help you use extended benefits, HSAs, and tax receipts.

PAYMENT POLICY

Travel Fees

  • Home Health Fee:
  • $20
  • Travel Fees:
  • Zone 1: Within 15 km of city limits – No charge
  • Zone 2: 15-30 km of city limits – $20.00
  • Zone 3: 31-50 km of city limits – $40.00
  • Zone 4: Beyond 50 km of city limits – To be determined on a case-by-case basis

Need Help? 

Frequently Asked Questions

  • Do I need a physician referral?

    No. Some plans require a referral for reimbursement—check your coverage details.

  • How long is the first appointment?

    60–90 minutes. Follow-ups are typically 30–45 minutes.

  • Telehealth or home visit—what should I choose?

    Telehealth works well for coaching and most rehab. Choose home visits if pain, mobility, or equipment needs make travel hard.

  • Can I switch providers?

    Exercise has been proven to be safe for most individuals. In certain circumstances, however, exercise may not be appropriate. At Hyperion, we will conduct a thorough pre-screening and assessment to ensure that your exercise participation is safe. Exercise participation is not without risks. Before beginning an exercise program, please consult your physician if you have concerns about how exercise may affect your conditions.


    Over the last 10 years, a significant amount of research has shown that remote rehabilitation and health consultations can be as effective as in-person sessions. Furthermore, remote sessions result in a greater sense of control and self-efficacy, leading to improved outcomes. For more information, refer to Marti et al., 2021. 

  • Will you update my doctor?

    With your consent, we’ll share a summary and progress updates.

  • What’s your cancellation policy?

    See our policy for notice periods and fees.


    CANCELLATION POLICY