Hyperion Exercise & Health — Patient Payment Policy

Our promise of transparent pricing

We post current fees (or ranges) by service category and provide good-faith estimates on request. Final fees are based on our official fee schedule; insurance benefits are not guaranteed. 

When payment is due

• Private pay (default): Payment is due at the time of service (invoice issued after service is completed).

• If we direct-bill your plan: We verify eligibility/limits and obtain your Assignment of Benefits before the visit. If a payer later denies or pays less than expected (and the contract allows), any remaining balance is your responsibility.  

Card on File (secure, tokenized)

To streamline payment, a credit card on file is required for private-pay and direct-billing accounts. Cards are stored as secure tokens with our PCI-compliant processor; our staff never store full card numbers or CVV. 

Accommodations: If you cannot keep a card on file, you may provide a pre-authorized debit (PAD) agreement, a refundable cash/debit deposit, or pay in full at the time of service. 

Carve-outs: We will not charge your card for (a) disputed amounts under review, (b) amounts prohibited by payer contracts (no balance billing), or (c) while a direct-billing claim is timely and pending. In such cases, we only charge the patient-responsibility portion after adjudication. 

Past-due balances & advance notice

If an invoice reaches Day 30, we send a 3-business-day notice that your card on file will be charged on or after Day 33 unless you pay another way, set up an approved payment plan, or dispute the charge. If there’s no payment/plan/dispute and no payer prohibition, we auto-charge the tokenized card for the patient-responsibility amount. You can avoid an auto-charge by paying with another method or requesting a payment plan before the scheduled date.  

No-show / late-cancellation fees

We follow the posted clinic policy; fees are reasonable and disclosed in advance. (See our appointment cancellation policy page.) 

Payment methods & security

We use only approved payment processors; staff must never write down or store card numbers. Receipts are sent by email/SMS (no diagnosis) and use generic service descriptions. Printed copies are available on request.  

Taxes & receipts

Many services by regulated health professionals are GST/HST-exempt, while some exercise/kinesiology services and administrative products may be taxable. Receipts include practitioner credentials, clinic info, date, service description, fee/tax paid, and the last 4 digits of your card—no diagnosis or detailed clinical notes.  

Refunds & overpayments

Overpayments are refunded within 10 business days or applied as a credit with your consent. Prepaid packages are refunded pro rata unless a signed package agreement states otherwise and is lawful. No-show fees are refunded only if charged in error or in exceptional circumstances (at the manager's discretion). 

Collections & privacy safeguards

If a balance remains unpaid, we issue a final notice around Day 45 and may refer accounts to a licensed collections agency between Day 60–90. We share only the minimum necessary information (e.g., your contact details, invoice number/amount, service dates, a generic service description)—never clinical notes.  

Questions or concerns

Our Billing Team is here to help with estimates, statements, or payment plans. Email: info@hyperionhealth.ca • Phone: (587) 355-1723.