Personal Information

Upon visiting our website, we gather specific details about your device, such as your web browser, IP address, time zone, and certain cookies that are present. Furthermore, as you explore our website, we gather data regarding the specific web pages you view, the websites or search terms that directed you to us, and how you engage with our platform. This information is referred to as "Device Information" and is collected automatically.

We collect Device Information using the following technologies:

• "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• "Log files" track actions occurring on our website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• "Scripts," "tags," and "pixels" are electronic files used to record information about how you browse our website.

Furthermore, when you make a reservation on our website, we gather specific details from you, such as your name, billing address, payment information (including credit card numbers, name, email address, and phone number). We categorize this data as "Booking Information."

When we mention "Personal Information" within this Privacy Policy, we are encompassing both Device Information and user-submitted information and order information.

Use of Information

The information collected on our website serves the purpose of fulfilling booking requests and addressing inquiries. Moreover, when in line with the preferences you have provided, we may utilize device information such as IP Address to enhance our website's security and prevent potential risks and frauds. Additionally, we gather personal information to keep you informed about occasional special promotions at our clinic.

While we prioritize the protection of your Personal Information and do not share it with third parties, it may be necessary for us to share it in order to comply with relevant laws and regulations, respond to legal requests such as subpoenas or search warrants, or safeguard our rights.

Tele-Health

To integrate online participation into the in-clinic sessions, the clinic has the capability to provide a live video feed with two-way audio and visual communication. The remote kinesiology sessions are solely utilized for conducting live exercise or health coaching sessions, as well as for quality assurance purposes. Access to this live feed is restricted to the clinician and the patient who have registered for the appointment.

Data Retention

When you send us a booking request or information inquiry via our website, we will retain your contact details for our records until you explicitly request their deletion.

Changes

Occasionally, we may revise this privacy policy to effectively capture any modifications in our practices or comply with operational, legal, or regulatory requirements.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@hyperionhealth.ca.